If you have received a product that is faulty, you must request an RMA number by submitting a ticket to the RMA department before the product can be returned. Please ensure you enter a valid e-mail address and complete all fields on the RMA number request form. 24-48 hours after submitting the completed RMA number request form you will be contacted via email with unique RMA number and product return instructions.
Returned items must be complete without exception. i.e. - in original packaging with all cables, manuals, software, packaging and included accessories regardless of size or value.
If the returned product is verified faulty, it will be replaced or repaired as soon as possible. If the item is no longer available, it will be replaced with an equivalent or higher specification product. You are entitled to a refund (within 30 days of purchase) for the total value of the your order (* applies to verified defective returned merchandise only).
If the returned product is verified as working 100%, it will be shipped back to you as soon as possible. You are responsible for all return shipping costs which can be paid by credit card, Paypal or Google Checkout. You are entitled to a refund (within 30 days of purchase) for the total value of the your order less shipping costs and a 30% restocking fee (* applies to verified working returned merchandise only).
